The number one reason we chose CW in the first place was proximity. It is literally two blocks from the apartment - an easy walk to return home while any work is being done. Even before our first appointment we had another reason to choose them. The RV dealership quote for the same brand/model of tire pressure monitors plus installation was nearly $800.00 more!
Still, I'm a little wary when I take the Jeep in Wednesday morning for the Invisibrake and Sterling towbar install. Dealing with the parts "guy" on the phone had been a pleasant experience, but a few times it was difficult to get ahold of him. I don't know what to expect on the service end.
When in doubt, take Tessa. I'm sure everyone who goes there gets great customer service, but I felt like a celebrity. The regional manager, Laif, was spending the day at our location and handled our service from beginning to end. He explained everything they were doing, confirmed costs, and understood my time contraints - all while petting the dog. The other service agents stopped by at least once for a doggie-fix, some got on the floor to pet her. It was hysterical to listen to their voices change to "cute little dog" mode!
|Just pet me - you know you want to!|
One can't just walk into CW, go to service, and walk out......one must shop a bit. It's a rule. A sales rep comes up to me and says "Excuse me, I'm the fluffiness inspector and need to check the dog before you can continue shopping." Tessa is already wagging her tail because he said "fluffy". Of course I give permission as this is clearly a serious requirement. She passes with high marks and the delightful young man continues stocking shelves. I'm sure only until his real work is needed again :-)
Walking home I'm feeling pretty darn good about my first service experience at CW . When my phone rings at exactly 2:00 I'm still surprised it's Laif. Jeep will be ready before 3:30, come over a little early to finalize. Sweet!
This time Tessa is greeted by name and introduced to those who weren't there in the morning. No one asks to have their picture taken with her. This time. I'm asked when "we" are coming back, and when I say February 9 for the tire monitors the cashier marks her calendar to be sure she's working. They only know my name because it's on the paperwork.
All the pieces are identified and I'm shown how to attach and remove the towbar. The wiring that I'm sending to be installed on the motorhome by the dealer is bagged separately for me. Everything looks perfect. We head out at exactly 4:00. I'm sure those weren't tears in his eyes as Laif said goodbye to Tessa........
Like the commenters, I'm very happy with my Camping World experience. I imagine their service is excellent for everyone at this store, but just in case, I'm always taking Tessa :-)
|Adorable is so exhausting......|